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Terms &
Conditions
Booking
Conditions
Your contract is
with Buzz Holidays Limited, Priory House,
Ellesmere Avenue, Marple, Stockport, Cheshire,
SK6 7AN Registration Number 0591500.
Your Holiday
Contract
Your Holiday
Contract. When you make a booking you guarantee
that you have had the authority to accept and do
accept on behalf of your party the terms of
these booking conditions. A contract will exist
as soon as we issue our confirmation invoice.
This contract is made on the terms of these
booking conditions which are governed by English
Law and we both agree to submit to the
Jurisdiction of the English Courts at all times.
Your Holiday
Price
All prices in
this brochure apply at the same time of printing
(July 2005), but we reserve the right to change
any of those prices from time to time. Prices
can go up or down. Your agent will be able to
tell you the up-to-date price of your chosen
holiday and any other services advertised in
this brochure before confirming your booking.
Please note, where payment of the full holiday
cost or a balance payment is made by credit card
there will be a 2% per booking processing
charge.
When you make
your booking, you must pay a deposit of £100 per
person. The balance of the price of your travel
arrangements must be paid at least 10 weeks
before your departure date. If the deposit
and/or balance is not paid in time, we shall
cancel your travel arrangements. If the balance
is not paid in time, we shall retain your
deposit. All monies you pay to the travel agent
are held by him on our behalf at all times. The
price of your travel arrangements is subject to
surcharges for increases in transportation costs
such as fuel, scheduled and any other transport
surcharges which are part of the contract
between transport provider (and their agents)
and Buzz Holiday Limited. In addition,
government action such as increases in VAT or
any other Government imposed increases and
currency changes in relation to an adverse
currency exchange rate variation. Even in this
case, we will absorb an amount to 2% of the
price of your travel arrangements, which
excludes insurance premiums and any amendment
charges. Only amounts in excess of this 2% will
be surcharged, where you have to pay a surcharge
there will be an administration charge of £1.00
per person together with an amount to cover
agents commission. If this means that you have
to pay more than 10% of the price of your travel
arrangements, you may cancel your travel
arrangements and receive full refund of all
monies paid, except for any premium paid to us
for holiday insurance and any amendment charges.
Should you decide to cancel fro this reason, you
must exercise your right to do so within 14 days
from the issue date printed on your final
invoice.
Our Brochure
All the
information in this brochure has been checked
for accuracy by our own staff and is correct at
the time of going to press. However, we must
draw your attention to the fact that there can
be occasions when facilities are not available
due, for example, to lack of support or weather
conditions. Some facilities may only be
available at certain times of the year. If you
feel that any of the facilities mentioned in
this brochure are vital to the enjoyment of your
holiday, write to us immediately before you book
your holiday to avoid disappointment. We will
tell you the latest information on it. Please
remember that we, as a tour operator, neither
own nor control such facilities/amenities. Any
changes will be notified to you with your final
documents. If we change your airline, aircraft
or any overseas from those as stated in this
brochure, you will have no right to compensation
or cancellation whatsoever.
Minimum Numbers
We regret we can
only operate each of the holidays shown on our
website or in the brochure if a sufficient
number of people book them. If there is
insufficient demand, we have the right to cancel
the holiday in question. If we have to do so, we
promise we will tell you no later that the date
the balance of your holiday price is due. In
this situation, you will then have the choice of
the options shown below under. If possible, we
will endeavour to offer you the same holiday
departing on a different date. Where we cancel
for lack of numbers in accordance with this
paragraph, no compensation or other amounts (for
example, the cost of any connected travel
arrangements you have made independently) will
be payable.
Your Holiday
Insurance
If you do not
take Buzz Holidays Limited recommended
insurance, we insist that you take alternative
insurance and inform us of the company and
policy number. These details must accompany the
booking form. Insurance premiums are payable
with the deposit in full as it covers
cancellation and curtailment sections for all
members of your party.
Travel Documents
You are
responsible for ensuring that all necessary
travel documents (e.g. passports, visas,
vaccination certificates etc) are all valid and
effective, since we cannot be held responsible
for any illness, costs or delays resulting from
your failure to meet these requirements.
If You Change
Your Booking
If, after our
confirmation invoice has been issued, you wish
to change your travel arrangements, for example
your chosen departure date or accommodation, we
will do our utmost to make these changes but it
may not always be possible. Any request for
changes to be made must be in writing from the
person who made the booking or your travel
agent. You will be asked to pay an
administration charge of £25.00 and any further
cost we incur in making this alteration. You
should be aware that these costs could increase
the closer to the departure date that changes
are made and you should contact us as soon as
possible, (Certain travel arrangements (e.g.
Apex Tickets) cannot be changed after a
reservation has been made and any alteration
request will incur a 100% cancellation charge.)
Change or
Alteration During Your Holiday
Once your
holiday starts, no change or alteration to your
holiday is possible except with the written
consent of Buzz Holiday Limited subject to
additional charges, fees and costs payable by
you. If you decide during your holiday to stop
same and/or fly or go back home, no refund
whatsoever shall be retained by Buzz Holidays
Limited and be its property. In the event of a
flight change due to medical reasons, the costs
payable by you that may be covered by your
insurance company in the UK.
If You Cancel
Your Holiday or Accommodation
You, or any
member of your party, may cancel your travel
arrangements at any time. Written notification
from the person who made the booking or your
travel agent on your behalf must be received at
our offices by recorded post. The cancellation
will be effective from the date it is received
in our office. Since we incur costs in
cancelling your travel arrangements, you will
have to pay the applicable cancellation charges
up to the maximum shown in following clause. (If
the reason for your cancellation is covered
under the terms of your insurance policy, you
may be able to reclaim these charges.) We cannot
give you any refund until any issued are
returned to us by your Travel Agent, or if you
booked direct, by you.
If you cancel
your holiday or accommodation
More than 56
days Deposit only
43 - 56
days 50%
36 - 42
days 60%
29 -
35days 70%
22 - 28
days 90%
01 - 21
days 100%
If We Change or
Cancel Your Holiday or Accommodation
It is unlikely
that we will have to make any changes to your
travel arrangements, but we do plan the
arrangements many months in advance.
Occasionally, we may have to make changes and we
reserve the right to do so at any time. Most of
these changes will be minor and we will advise
you or your travel agent of them at the earliest
possible date. We also reserve the right in any
circumstances to cancel your travel
arrangements. For example, if the minimum number
of clients required for a particular travel
arrangement is not reached, we may have to
cancel it. However, we will not cancel your
travel arrangements within 8 weeks of your
departure date except for reasons of force
majeure or because of circumstances beyond our
control, which we could not avoid, or failure by
you to pay the final balance. If we are unable
to provide the booked travel arrangements of
comparable standard from us, if available. If it
is necessary to cancel your travel arrangements,
we will pay to you compensation as set out in
this clause. Please note that carriers such as
the airlines used in the brochure may be subject
to change. Such a change is deemed a minor
change include alteration of your outward/return
flights by less than 12 hours, changes to
aircraft type, change of destination airport,
change of accommodation to another of the same
standard.
If we make a
major change to your holiday, we will inform you
or your travel agent as soon as reasonably
possible if there is time before your departure.
You will have the choice of either accepting the
change of arrangements, accepting offer of
alternative travel arrangements from us if
available or cancelling your booked holiday and
receiving a full refund of all monies paid. In
all cases, except where the major change arises
due to reason of force majeure, we will pay
compensation as detailed below:
If we make a
major change or cancel your holiday or
accommodation
period before
departure within which a
Compensation per full fare-paying
major change is
notified to you.
passenger (excluding infants)
More than 42
days
NIL
29 - 41
days
10.00
0 - 28
days
15.00
*Number of days’
means the number of days before your departure
within which notice of cancellation or major
change is received by us or notified to you.
No claims for
compensation will be considered if you decide to
cancel your travel arrangements instead of
accepting the alternative offered to you. When
the major change has been made as a result of
unusual and unforeseeable circumstances beyond
our control the consequences of which could not
be avoided even with all due care we cannot
offer any compensation.
IMPORTANT NOTE
It is a
condition of booking that you take the holiday
insurance we recommend or arrange insurance for
your party with comparable or better cover. If
you have taken out holiday insurance you may be
able to recover the cancellation charges, or any
other losses. Please check your policy for
details.
Force Majeure
This means that
we will not pay you compensation if we have to
cancel or change your travel arrangements in any
way because of war, riot, industrial dispute,
terrorist activity, natural or nuclear disaster,
fire, adverse weather conditions or other unseen
circumstances that may amount to force majeure.
If You Have A
Complaint
If you have a
problem during your holiday, please inform the
relevant supplier (e.g. your hotelier) and our
resort representative immediately who will
endeavour to put things right. If your complaint
cannot be resolved there and then, you must
complete a Report Form on tour or in the resort.
You will be given a copy of this to keep. You
must also tell the supplier you are complaining
about. If your complaint is not resolved
locally, please follow this up within 28 days of
your return home by writing to us at Priory
House, Ellesmere Avenue, Marple, Stockport,
Cheshire, SK6 7AN giving your booking reference
and all other relevant information. Please keep
your letter concise and to the point. This will
assist us to quickly identify your concerns and
speed up our response to you. It is strongly
suggested that you communicate any complaint to
the supplier of the services in question as well
as to our representative without delay and
complete a report form whilst in resort. If you
fail to follow this simple procedure, we cannot
accept responsibility as we will have been
deprived of the opportunity to investigate and
rectify your complaint whilst you were in resort
and this may affect your rights under this
contract.
Holiday
Participation
We reserve the
right to refuse to accept you as a customer or
continue dealing with you if your behaviour is
disruptive or affects other customers or is
threatening or abusive towards our staff, our
representatives or agents in the UK or resort,
on the telephone, in writing or in person. In
such circumstances, no refunds or compensation
will be paid to you. If the Captain of your
flight believes that you could be disruptive,
they can refuse to let you on the flight. If
this means you are not allowed to board the
flight to your holiday resort, we will treat
your booking as cancelled by you from that
moment, and you will have to pay full
cancellation charges. Civil and criminal
proceedings may be instigated.
Your
Accommodation
The
accommodation we arrange for you must only be
used by those people named on your invoice. You
are not allowed to share the accommodation or
let anyone else stay there.
Check In and Out
Times
Unless stated
otherwise your holiday duration is for 7 or 14
nights and your accommodation is reserved for
you from 14:30 hrs (2.30pm) on your arrival day.
Should your scheduled arrival time be late at
night or in the early hours of the morning, this
means that your accommodation will have been
reserved for you from the previous day and this
constitutes the first night of your occupancy.
Check out is usually between 11:00am and
12:00hrs (midday) on the day of your departure
day.
Breakages
You may be asked
for an imprint of your credit card or q cash sum
to the value of between £100/£250 to be paid in
advance at the start of your holiday in the
event of any breakages/losses/damage to the
property. Your credit card will only be debited
in the event of any breakage, loss or damage.
Cash sums will be refunded at the end of your
holiday subject to no breakage, loss or damage.
Basis For
Contract : Buzz Holidays is an accommodation
only provider (not a Tour Operator) and as such
we supply our products as a principal either
direct or via Travel Agents. When a client
requests accommodation, we pass this enquiry on
to an overseas supplier pending their
confirmation. We treat this as an unconfirmed
enquiry and we may take a deposit, which we use
to guarantee the booking pending the
confirmation from our supplier. Once we receive
the confirmation back from our suppliers we will
issue a confirmation / invoice and only then
will a contract exist between Buzz Holidays and
yourself. Until the issue of the
confirmation/invoice, no contract exists of any
kind in express terms or implied terms. If we
are unable to supply the requested accommodation
we will return any deposit paid and this will
end the matter. We cannot be held responsible
for any other travel arrangements that you or
your travel agent has confirmed independently
and for any costs arising from cancelling or
amending these independent arrangements. Once
you have received our written
confirmation/invoice an accommodation voucher it
is essential that you check them for errors or
omissions to eliminate any possible
misunderstandings. We can not be held
responsible if you choose not to check your
confirmation/invoice and subsequently find you
are booked on something you did not intend and
costs maybe involved in changing the
arrangements. This is why it is so important to
check your confirmation/invoice.
Any booking made
or order placed by you shall be deemed to be an
offer by you to purchase the relevant travel
arrangements subject to these booking
conditions. No contract between you and Buzz
Holidays shall come into existence until Buzz
Holidays (a) issues a booking reference number;
(b) issues a booking confirmation by email, fax
or post; and (c) receives payment in full.
Late Bookings -
Late bookings are those made within 8 weeks of
departure. Once details have been confirmed to
you over the telephone, a verbal contract shall
be deemed to exist between you and the hotel.
All booking conditions will apply including
cancellation charges. Full payment will be due
immediately.
Star Ratings and
Quality of Accommodation
The Client
acknowledges that star ratings may vary in
quality from country to country and cannot be
relied on to identify the quality of the
accommodation. The Client acknowledges that the
star rating is merely a general outline and may
not apply in each case. Similarly, the Client
acknowledges that the type of rooms provided by
a hotel (i.e. single, double, twin) may also
vary from country to country. It is the
responsibility of the Client to check the type
of the accommodation and services provided by
each hotel. Details of each hotel which may be
booked via this website are outlined in this
website. There maybe guests from other countries
staying at your accommodation and therefore
facilities and entertainment may vary according
to the variety and ages of such guests. Some
hotels have twin or double-bedded rooms where a
third or fourth bed can be added. In most cases
the 3rd or 4th bed may be a camp bed or a divan
and the room may well run out of space. It is
extremely important to give all your travel
requirements to a rental agent BEFORE making
actual reservations to ensure that you receive
exactly what you want. For example, if you tell
us during the booking process that location
doesn’t matter, you can’t call up from Ovacik,
asking to cancel your apartment because it isn’t
close enough to the beach. Likewise, we cannot
accept cancellations based on personal taste,
such as your dislike for the apartment’s
wallpaper colour. And clients who book a
three-star apartment cannot realistically expect
five-star apartment services. Be sure to ask all
questions regarding amenities BEFORE booking
your reservations.
Volcanic Ash
Update: Package
Holidays Customers on package holiday will be
accommodated and provided with basic welfare of
meals & water until we have new flight details
for your return to the UK. you might be able to
stay where you are, but if we need to move you,
then we cannot guarantee to maintain you in the
same grade of accommodation or board
arrangement.
Transfers
1. If a client is disabled
*our standard transfer does not cater for
disabled persons and therefor this would need to
be a Special Request to be confirmed by us*
2.
If the client is travelling with a wheelchair /
Scooter
*Transfers by Shuttle cannot be booked in
this instance*
*A Taxi may not always be able to
accommodate a wheelchair / Scooter - you are
required to note this on the Booking Form and
await confirmation from us*
3.
If the client is travelling with Excess Luggage
*Certain Resort have an additional fee for
excess luggage - you are required to note this
on the Booking Form and await confirmation
from us*
*Certain modes of Transfer do not cater at
all for excess luggage - you are required to
note this on the Booking Form and await
confirmation from us*
4.
If the client requires a Baby Seat or Child
Booster
*Certain Resorts cannot provide Baby Seats
or Child Boosters - you are required to note
this on the Booking Form and await confirmation
from us*
*Certain Resort that do have Baby Seats
charge extra - you are required to note this on
the Booking Form and await confirmation from us*
5.
If a client is not disabled but does require
Assistance with getting in and out of their
transportation
*Transfers by Shuttle cannot be booked in
this instance*
*A Taxi may be booked in certain Resorts
where assistance is available - you are required
to note this on the Booking Form and await
confirmation from us.
Termination of Holiday due to behavior:
We reserve the right in our absolute
discretion to terminate your holiday
arrangements without notice should your
behaviour be such that it is likely in our
opinion to cause distress, damage,
annoyance or danger to any other person. In such
circumstances, no refund or
compensation will be due to you. If you or any
member of your party willfully,
recklessly or negligently damages any
accommodation, property or person, or causes
delay to or diversion of any flight or other
means of transport, you agree to
compensate us for any loss we may suffer,
including legal costs.
Unused Services:
No refund will be due to you in respect of non-
utilisation of
any part of the travel arrangements made for
you.
Insurance:
We cannot stress enough the importance of your
taking out adequate
holiday insurance against cancellation charges,
unexpected curtailment of your
holiday, medical expenses arising overseas, loss
or damage to luggage and personal
liability claims against you. Should you elect
not to effect suitable travel insurance
cover despite this advice, then you undertake on
behalf of yourselves and all
members of your party to indemnify both
ourselves and our overseas agents and
representatives (as applicable) for any costs
that arise which would otherwise have
been met had such insurance cover been taken
out.
Jurisdiction and
Liability
Your contract
with us, made on the terms contained in the
brochure, is subject to English Law and
jurisdiction. Transportation on an aircraft,
coach, train or ship is subject to the
conditions of carriage of that company, some of
which limit or exclude liability. These
conditions are often the subject of
International agreements between countries and
copies of the conditions which apply to your
holiday journey may be available for inspection
at the office of the carrier concerned. Buzz
Holidays Limited does not enter into an
agreement for carriage by air but only
undertakes to reserve on your behalf,
accommodation on board an aircraft operated by
one or other of the airlines mentioned in this
brochure, or such other airlines as may be
substituted.
Transfers -
Transfers are not included in the holiday cost
unless that you will be quoted. However Buzz can
arrange car hire at preferential rates or
alternatively you can take a taxi - please speak
to a sales clerk for details.
Flights - Are
not included in any of our accommodation prices.
These are organised with an ATOL licence holder
and invoiced separately once a booking has been
confirmed with timings and price.
Accepting Terms
and Conditions: Once you give your credit or
debit card number verbally or send by fax,
e-mail, letter for processing your booking then
your accepting our terms and conditions...It is
your responsibility to read the terms and
conditions...
Passports - For
travel to most countries and Turkey a British
passport must remain valid for at least 6 months
after your scheduled return to the UK. Some
countries apply different rules: contact the
Embassy of your destination country for current
information. The initial on your flight tickets
must exactly match those on your passport.
Conditions of
Carriage
The contractual
terms of the companies that provide the
transportation for your travel arrangements will
apply to this contract. These may contain terms
that affect your rights to compensation. You may
ask for copies of the relevant conditions of
carriage from our offices.
This brochure is
our responsibility, as your tour operator. It is
not issued on behalf of, and does not commit the
airlines mentioned herein or any airline whose
services are used in the course of your travel
arrangements. Please note that in accordance
with Air Navigation Orders in order to qualify
of infant status, a child must be under 2 years
of age on the date of its return flight.
Data Protection
Please be
assured that we have measures in place to
protect the personal booking information will be
passed on the principal and to the relevant
suppliers of your travel arrangements. The
information may also be passed on to security or
credit checking companies. If you travel outside
the European economic area, controls on data
protection may not be as strong as the legal
requirements in this country. We will only pass
your information on to persons responsible for
your travel arrangements. This applies to any
sensitive information that you give to us such
as details of any disabilities, or
dietary/religious requirements. (If we cannot
pass this information to the relevant suppliers,
whether in the EEA or not, we will be unable to
provide your booking. In making this booking,
you consent to this information being passed on
to the relevant persons.) Full details of our
data protection policy are available upon
request.
Use of Site
The Client may
only use the website to make legitimate
enquiries or bookings and hereby undertakes not
to make any speculative false or fraudulent
booking or any booking in anticipation of
demand. The Client also undertakes to provide
correct and accurate e-mail, postal and/or other
contact details to Buzz Holidays and
acknowledges that Buzz Holidays may use these
details to contact the Client in the event that
this should prove necessary.
Use of Client’s
Contact Information
The Client
agrees and consents that Buzz Holidays may use
the Client’s contact information (i.e. the
Client’s, e-mail, postal address and/or other
contact details) in order to contact the Client
in the event of a problem with the booking.
Indemnity
THE CLIENT
AGREES TO INDEMNIFY AND HOLD HARMLESS Buzz
Holidays FROM AND AGAINST ANY LIABILITY, DAMAGE
OR LOSS INCLUDING LEGAL FEES AND EXPENSES THAT
Buzz Holidays INCURS OR SUFFERS AS A RESULT OF
ANY ACTION, INACTION OR OMISSION BY THE CLIENT.
Consequential
Loss
UNDER NO
CONDITIONS AND IN NO EVENT SHALL Buzz Holidays
OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL
OR SPECIAL DAMAGES OR LOSSES, HOWEVER ARISING,
(INCLUDING BUT NOT LIMITED TO NEGLIGENCE OR
BREACH OF THESE TERMS AND CONDITIONS OR
OTHERWISE) OR FOR ANY LOSS OF DATA PROFIT,
REVENUE OR BUSINESS, HOWSOEVER CAUSED EVEN IF
THAT LOSS OR DAMAGE WAS FORESEEABLE BY, OR THE
POSSIBILITY OF IT WAS BROUGHT TO THE ATTENTION
OF Buzz Holidays.
Limitation of
Liability
NOTWITHSTANDING
THE FOREGOING, Buzz Holidays LIABILITY TO THE
CLIENT AND/OR ANY THIRD PARTIES ARE IN ANY AND
ALL CIRCUMSTANCES LIMITED TO THE LESSER OF
EITHER:-
(A) THE AMOUNT
PAID BY THE CLIENT OF THE BOOKING; OR (B) £100.
WHICHEVER IS
LESSER.
Changing Terms
and Conditions
We may alter
these terms and conditions at any time without
any notice. It is your responsibility to ensure
you carry out sufficient checks to satisfy your
particular requirements.
Booking Fee:
We might
charge £5.00 booking fee for each room
booked with us.
Flight Bookings:
Our obligations under our contract are
limited to reserving your flight with your
confirmed airline (or a substitute) and
providing you with a ticket. We are not a
carrier, do not enter into a contract for
carriage with you and have no liability for
the flight itself or for the acts /
omissions of the airline or any of its
employees, agents, suppliers or
sub-contractors. We have no control over the
airline or any cancellation of or changes to
any flight by the airline. We have no choice
but to reserve the right to make changes to
and cancel confirmed flight bookings where
the airline does so. We also reserve the
right to change and correct errors in
published or confirmed details of flights.
Where we are advised of any change to or
cancellation of your flight by the airline,
we will advise you as soon as possible.
Where applicable, we will offer you the
options and/or compensation offered by the
airline.
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