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Accommodation
Booking Terms & Conditions
By
booking or enquiring accommodation online through Buzz
Holidays you agree to the following terms and
conditions.
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- These
terms govern all accommodation and transfer
bookings made (whether through Buzz Holidays
web site or otherwise) with Buzz
Holidays whose office is at 99
Moor End Road, Mellor SK6 5PT. All
correspondence should be addressed to Buzz
Holidays, 99 Moor End Road, Mellor SK6 5PT.
You accept these booking terms on behalf of
all members of your party.
- Basis
For Contract
: Buzz Holidays
is an accommodation only provider (not a
Tour Operator) and as such we supply our
products as a principal either direct or via
Travel Agents. When a client requests
accommodation, we pass this enquiry on to an
overseas supplier pending their
confirmation. We treat this as an
unconfirmed enquiry and we may take a
deposit, which we use to guarantee the
booking pending the confirmation from our
supplier. Once we receive the confirmation
back from our suppliers we will issue a
confirmation / invoice and only then will a
contract exist between Buzz Holidays and
yourself. Until the issue of the
confirmation / invoice, no contract exists
of any kind in express terms or implied
terms. If we are unable to supply the
requested accommodation we will return any
deposit paid and this will end the matter.
We cannot be held responsible for any other
travel arrangements that you or your travel
agent has confirmed independently and for
any costs arising from cancelling or amending
these independent arrangements. Once you
receive our written confirmation / invoice
and accommodation voucher it is essential
that you check them for errors or omissions
to eliminate any possible misunderstandings.
We can not be held responsible if you choose
not to check your confirmation / invoice and
subsequently find you are booked on
something you did not intend and costs maybe
involved in changing the arrangements. This
is why it is so important to check your
confirmation / invoice.
- Any
booking made or order placed by you shall be
deemed to be an offer by you to purchase the
relevant travel arrangements subject to
these booking conditions. No contract
between you and Buzz Holidays shall come
into existence until Buzz Holidays (a)
issues a booking reference number; (b)
issues a booking confirmation by email, fax
or post; and (c) receives payment in full.
- Late
Bookings-Late
bookings are those made within 8 weeks of
departure. Once details have been confirmed
to you over the telephone, a verbal contract
shall be deemed to exist between you and the
hotel. All booking conditions will apply
including cancellation charges. Full payment
will be due immediately.
- If
You Cancel Your Booking-It is
agreed between us that if you wish to cancel
all or any part of your booking, or that
the booking is cancelled by us due to non
payment, then we shall be entitled to the
following percentage of the holiday cost:
-
56
days before departure - loss of deposit
-
41-56
days before departure-50%
-
35-41 days before departure-70%
-
21-35 days
before departure- 90%
-
21 days
or less & no show-100%
- If
We Change Your Reservation-If a
major change to your booking occurs, we will
inform you as soon as it is reasonably
possible if there is time before your
departure. A major change is one that we
make to your reservation (ie departure
date). Most changes if any are of a minor
nature, which may include certain
facilities, being withdrawn, and we reserve
the right to do so at any time. We aim to
provide you with details as soon as
possible.
- Cancellation
By Us-We will not cancel your
booking within 8 weeks of your departure
unless caused by events beyond our control.
If we are obliged to cancel your holiday
more than 8 weeks prior to your departure we
will aim to offer you an alternative. If
this is not acceptable, we will provide you
with a full refund.
- General
Conditions-If the behaviour of
any member of your party is considered
likely to cause offence, danger, damage or
distress to others, we reserve the right at
all times to cancel or terminate your
holiday completely. If, for example, the
accommodation owner or Management, or a
senior member of staff considers the
behaviour is unacceptable, they are
authorised to terminate the holiday wherever
and whenever necessary. If this situation
arises, our responsibility will cease and we
will not be obliged to cover any expenses
incurred by the party concerned and neither
will we consider any claims for compensation
or refunds whatsoever.
- Star
Ratings and quality of Accommodation- The
Client acknowledges that star ratings may
vary in quality from country to country and
cannot be relied on to identify the quality
of the accommodation. The Client
acknowledges that the star rating is merely
a general outline and may not apply in each
case. Similarly, the Client acknowledges
that the type of rooms provided by a hotel
(i.e. single, double, twin) may also vary
from country to country. It is the
responsibility of the Client to check the
type of the accommodation and services
provided by each hotel. Details of each
hotel which may be booked via this website
are outlined in this website. There maybe
guests from other countries staying at your
accommodation and therefore facilities and
entertainment may vary according to the
variety and ages of such guests. Some hotels
have twin or double-bedded rooms where a
third or fourth bed can be added. In most
cases the 3rd of 4th bed may be a camp bed
or a divan and the room may well run out of
space.
It is extremely
important to give all your travel
requirements to a rental agent BEFORE making
actual reservations' to ensure that you
receive exactly what you want. For example,
if you tell us during the booking process
that location doesn't matter, you can't call
up from Ovacik, asking to cancel your
apartment because it isn't close enough to
the beach. Likewise, we cannot accept
cancellations based on personal taste, such
as your dislike for the apartment's
wallpaper color. And clients who book a
three-star apartment cannot realistically
expect five-star apartment services. Be sure
to ask all questions regarding amenities
BEFORE booking your reservation.
- Holiday
Insurance-It is a condition of
booking that you are adequately insured for
the duration of your holiday before you
travel. You must either take out Buzz holiday insurance, or arrange
an insurance policy yourself. Should you
elect to arrange your own insurance, we
require you to complete an insurance
indemnity form which will be issued by Buzz, and we will require details
of which insurers your policy has been
arranged through.
- Transfers
–
Transfers
are not included in the holiday cost unless that
you will be quoted. However Buzz can arrange car hire at preferential rates
or alternatively you can take a taxi –
please speak to a sales clerk for details.
- Flights
- Are not included in
any of our Hotel prices.
These are organised with an Atol licence
holder and invoiced separately once a
booking has been confirmed with timings and
price.
-
Accepting Terms and Condition: Once you
give your credit or debit card number
verbally or send by fax, e-mail, letter for
processing your
booking then you accepting our terms and
conditions...It is your responsibilities to read
the terms and conditions....
-
Passports
- For
travel to most countries and Turkey a British
passport must remain valid for at least 6 months
after your scheduled return to the UK. Some
countries apply different rules: contact the
Embassy of your destination country for current
information. The initials on your flight tickets
must exactly match those on your passport.
- Parties
These terms and conditions are made between Buzz
Holidays and whosoever shall use this
website (“the Client”).
- Check
in and out times
- Unless stated otherwise your
holiday duration is for 7 or 14 nights and
your accommodation is reserved for you from
14.00 hrs (2.00 p.m.) on your arrival day. Should
your scheduled arrival time be late at
night, or in the early hours of the morning,
this means that your accommodation will have
been reserved for you from the previous day
and this constitutes the first night of your
occupancy. Check out is usually between
11:00 and 12:00 hrs (midday) on the day of
your departure day.
- Breakages
- You may be asked for an imprint of your
credit card or a cash sum to the value of
between £300/£500 to be paid in advance at
the start of your holiday in the event of
any breakages/losses/damage to the property.
Your credit card will only be
debited in the event of any breakage, loss,
or damage. Cash sums will be refunded at the
end of your holiday subject to no breakage,
loss, or damage.
- Use of Site
The Client may only use the website to make
legitimate enquiries or bookings and hereby
undertakes not to make any speculative,
false or fraudulent booking or any booking
in anticipation of demand. The Client also
undertakes to provide correct and accurate
e-mail, postal and/or other contact details
to Buzz Holidays and acknowledges
that Buzz Holidays may use
these details to contact the Client in the
event that this should prove necessary.
- Making a Booking
A legally binding booking shall only exist
when the required details are inputted on
the relevant web-page, fax , letter or
e-mail by the Client and when the
booking is confirmed by the Client written
or verbally . The Client acknowledges that
he/she understands that by sending written
fax letter , e-mail or verbally , he/she is
authorizing Buzz Holidays to make the
booking and to debit his/her credit card in
the manner indicated on the website. A
booking may not be made less than two days
prior to the date that the Client will be
arriving at the accommodation booked.
- Vouchers
Once the Client has paid the deposit by
credit card or cheque or authorized
verbally , the Client must print an
electronic confirmation or have
confirmation letter or e-mail showing the
details of the booking. This confirmation
forms the basis of the contract for the
booking. THE CLIENT ACKNOWLEDGES THAT IT IS
HIS/HER RESPONSIBILITY TO PRINT AND CHECK
THE CONFIRMATION AND ENSURE THAT ALL OF THE
DETAILS CONTAINED IN IT ARE CORRECT AS
ACCOMMODATION CAN ONLY BE PROVIDED IN
ACCORDANCE WITH THE DETAILS OUTLINED IN THE
CONFIRMATION. WHERE THE DETAILS ON THE
CONFIRMATION ARE NOT CORRECT, THE CLIENT
SHOULD CONTACT Buzz Holidays AT info@buzzytravel.com
SO THAT THE DETAILS CAN BE CORRECTED. THE
CONFIRMATION HOTEL VOUCHER MUST BE PRESENTED
AT THE HOTEL RESERVATION DESK ON ARRIVAL AT
THE DESIGNATED HOTEL AS PROOF OF BOOKING AND
PRE-PAYMENT.
- Prices and Payment
The price for the services provided by Buzz
Holidays is as specified on the booking
form. Payment must be made in full by credit
card at time of booking. Prices quoted are
(unless otherwise specified) to cover room,
breakfast, local services and taxes. Buzz
Holidays endeavors at all times to
charge discounted prices. Where the Client
should see a published room rate which is
lower than the price paid to Buzz
Holidays for the room booked and is
unhappy with the same, they should check,
prior to making a complaint to Buzz
Holidays, whether the published room
rate relates to room only or room,
breakfast, local services and taxes as per
the Client’s booking with Buzz Holidays.
Furthermore during trade fairs or other
festivals, hotels often impose supplements
or do not give their usual reductions so
that the price paid by the Client may be
higher than the hotel’s published rate.
The Client acknowledges that Buzz
Holidays do not have any control over
this.
- Responsibility
By using the site, the Client confirms that
he/she is able and willing to meet any
liability incurred as a result thereof. THE
CLIENT ACKNOWLEDGES THAT ANY BOOKING MADE ON
THIS WEB SITE IS NON REFUNDABLE, NON
TRANSFERABLE AND MAY NOT BE AMENDED ONCE
CONFIRMED.
- Star Ratings and quality of Accommodation
The Client acknowledges that star ratings
may vary in quality from country to country
and cannot be relied on to identify the
quality of the accommodation. The Client
acknowledges that the star rating is merely
a general outline and may not apply in each
case. Similarly, the Client acknowledges
that the type of rooms provided by a hotel
(i.e. single, double, twin) may also vary
from country to country. It is the
responsibility of the Client to check the
type of the accommodation and services
provided by each hotel. Details of each
hotel which may be booked via this website
are outlined in this website.
- Accuracy of Information
Buzz Holidays and its suppliers have
taken reasonable care to ensure that the
content of the website including all hotel
information and listings are accurate. The
hotel information and listings are compiled
from information provided by the hotels that
are listed. Buzz Holidays publishes such
information in good faith. THE CLIENT
ACKNOWLEDGES AND ACCEPTS THAT Buzz
Holidays CANNOT BE HELD RESPONSIBLE FOR ANY
INACCURACIES IN SUCH INFORMATION, NOR CAN
LIABILITY BE ACCEPTED FOR CHANGES TO
FACILITIES WHICH ARE NOT NOTIFIED TO
Buzz Holidays BY THE HOTEL IN QUESTION. THE
CLIENT ALSO ACKNOWLEDGES THAT:- (I) WHILE Buzz
Holidays ENDEAVORS TO KEEP ACCURATE AND
UP-TO-DATE ALL INFORMATION CONTAINED ON THIS
WEBSITE, Buzz Holidays CANNOT
BE RESPONSIBLE FOR ERRORS, OMISSIONS OR
MISLEADING INFORMATION CONTAINED IN THE
HOTEL LISTINGS OR INFORMATION. (II) THE
HOTEL LISTINGS OR INFORMATION MAY INCLUDE
ERRORS.
- Unavailability
In the event of a confirmed booking becoming
unavailable, Buzz Holidays will
endeavor to offer an alternative hotel of
the same or a higher standard in the same
location, or offer a full refund if
preferred. Buzz Holidays will also endeavor
to contact the Client prior to departure and
advise them of this unavailability. However,
the Client acknowledges that this will not
always be possible. Where it is not possible
to contact the Client prior to departure, Buzz
Holidays will endeavor to ensure that
the relevant Hotel looks after any change of
accommodation as quickly and efficiently as
possible.
- Complaints
Any complaint regarding the Hotel should be
notified to the Hotel Reception desk or to
the relevant Hotel Representative during the
Client’s stay at the hotel and the hotel
management must be given adequate
opportunity to rectify the situation from
the outset. Where any such compliant is not
rectified by the hotel in question to the
Client’s satisfaction, a further complaint
should be made in writing to Buzz
Holidays not later than seven days after
termination of hotel stay. Where possible,
the written complaint to Buzz Holidays
should be supported by photographs or other
written/visible proof of the complaint.
- Warranties, Representations, Conditions
and Terms:
- ALL TERMS, REPRESENTATIONS, CONDITIONS AND
WARRANTIES (WHETHER IMPLIED OR MADE
EXPRESSLY) RELATING TO THE SITE AND ANY
CONNECTED SERVICES TO THE EXTENT PERMITTED
BY ANY APPLICABLE LAW AND THE BRITISH COURTS
ARE HEREBY EXCLUDED.
-
General
Visa Information for Brtish Passport Holders:
British
passport holders travelling to
Turkey
require visa. Visas can be obtained at the
port of entry in
Turkey
or from the Turkish Consulate General in
London
or Turkish Diplomatic Missions in other
countries.
Sticker
type visas are issued at the port of entry
and allow staying in
Turkey
for up to 90 days. It costs £10. If there
is more than one person travelling on the
same passport, each individual is liable
to pay the visa fee. This type of visa
does not permit to engage in paid or
unpaid employment.
Those
who wish to obtain entry visa from the
Turkish Consulate in
London
should apply to the Consulate General.
Visa fee is £40 and should be paid by
postal order or cash only. A passport size
picture should also be submitted during
application.
It
is compulsory to have a minimum of three
months validity on your passport from
the date of your entry into
Turkey
.
Travel
document holders need to apply to the
Consulate General in person with his/her
travel document with a validity of at
least 6 months, a passport size photo,
fully filled application form, latest bank
statement, a reference letter from his/her
employer or school. The fee is 40 pounds
sterling. All visas for travel document
holders are single entry.
For
more information please contact Turkish
Consulate General in
London
.
The
Consulate General for the
Republic
of
Turkey
in
London
Tel: 0207
591 69 00
Fax: 0207
591 69 11
Please
note, that they are open for telephone
enquires between 14.00 and 16.00 hrs only
Visa
Information Line: 09068 347 348 (24 hrs)
Address:
Rutland Lodge
Rutland Gardens
Knightsbridge
LONDON
SW7 1BW
Web:
www.turkconsulate-london.com
E-mail:
tckons@btclick.com
- Use of Client’s Contact Information
The Client agrees and consents that Buzz
Holidays may use the Client’s contact
information (i.e. the Client’s, e-mail,
postal address and/or other contact details)
in order to contact the Client in the event
of a problem with the booking.
- Indemnity
THE CLIENT AGREES TO INDEMNIFY AND HOLD
HARMLESS Buzz Holidays FROM AND
AGAINST ANY LIABILITY, DAMAGE OR LOSS
INCLUDING LEGAL FEES AND EXPENSES THAT
Buzz Holidays INCURS OR SUFFERS AS A
RESULT OF ANY ACTION, INACTION OR OMISSION
BY THE CLIENT.
- Consequential Loss
UNDER NO CONDITIONS AND IN NO EVENT SHALL
Buzz Holidays OR ITS SUPPLIERS BE
LIABLE FOR ANY CONSEQUENTIAL OR SPECIAL
DAMAGES OR LOSSES, HOWEVER ARISING,
(INCLUDING, BUT NOT LIMITED TO NEGLIGENCE OR
BREACH OF THESE TERMS AND CONDITIONS OR
OTHERWISE) OR FOR ANY LOSS OF DATA, PROFIT,
REVENUE OR BUSINESS, HOWSOEVER CAUSED EVEN
IF THAT LOSS OR DAMAGE WAS FORESEEABLE BY,
OR THE POSSIBILITY OF IT WAS BROUGHT TO THE
ATTENTION OF Buzz Holidays .
- Limitation of Liability
NOTWITHSTANDING THE FOREGOING, Buzz
Holidays LIABILITY TO THE CLIENT AND/OR
ANY THIRD PARTIES ARE IN ANY AND ALL
CIRCUMSTANCES LIMITED TO THE LESSER OF
EITHER:-
(A) THE AMOUNT PAID BY THE CLIENT OF THE
BOOKING;
OR
(B) £100.
WHICHEVER IS THE LESSER.
- Assignment
The Client may not assign, convey,
sub-contract or delegate any rights, duties
or obligations hereunder except with the
written consent of .Buzz Holidays
- Intellectual Property
The Client acknowledges that all copyright,
trademarks and other intellectual property
rights in and relating to this website and
to the Hotel System Services are solely
owned by or licensed to Buzz Holidays.
The content or data found on the website may
not be reproduced, sold, transferred or
modified without the prior written consent
of Buzz Holidays. Neither may the
Client modify, duplicate, display, copy,
reproduce, license, publish, transfer or
sell any information, software, products or
services obtained from the website without
the prior written consent of Buzz
Holidays. The Client further
acknowledges that he/she must not use any of
these intellectual property rights, or the
Buzz Holidays Services, except to the
extent necessary to make a booking in the
manner anticipated by these terms and
conditions.
- System Integrity
The usage of any device, routine or software
which inhibits or interferes with the
running of the Buzz Holidays
website or any booking concluded upon it is
prohibited. Any action which creates a load
on the Buzz Holidays website or
infrastructure which may be considered
unreasonable or disproportionate is
prohibited.
- No Guarantee of Continuous Access to
Buzz Holidays Website
Buzz Holidays do not guarantee
continuous access without interruption to
its website, nor do Buzz Holidays
guarantee secure access to its services. The
performance of the Buzz Holidays
website may be interfered with by many
factors outside our control.
- Amendment to These Terms and Conditions
Buzz Holidays reserve the right to
amend these Terms and Conditions at any
time. Updates will be effective 5 days after
they are posted on the Buzz Holidays website.
This Agreement cannot otherwise be altered
without prior consultation with Buzz
Holidays.
- Severability
These terms shall be deemed severable. In
the event that any provision is determined
to be unenforceable or invalid, such
provision shall nonetheless be enforced to
the fullest extent permitted by applicable
law and such determination shall not effect
the validity and enforceability of any other
remaining provisions.
- Headings
The headings used in these Terms and
Conditions are included for convenience only
and shall not define, extend, limit or
otherwise affect these Terms and Conditions.
- Force Majeure
If as a consequence of Force Majeure, Buzz
Holidays is obliged to curtail,
alter or cancel a booking, the Client shall
not be entitled to claim compensation for
any loss arising as a consequence of the
said curtailment, alteration or
cancellation. The term “Force Majeure”
includes but is not limited to acts of God,
natural disaster, fire and any other
destruction of any accommodation booked,
riots, acts of war or civil commotion,
exercise of legislative, municipal, military
or other authority, strikes, industrial
action or any other reason beyond the
control of Buzz Holidays.
- Entire Agreement
These terms contain the entire agreement
between Buzz Holidays and the Client
and supersedes any prior understandings or
agreements (whether oral or written)
regarding the subject matter and may not be
amended or modified unless expressly agreed
by Buzz Holidays in writing.
- Governing Law
These Terms and Conditions are subject to
British Law and to the exclusive
jurisdiction of the Courts of England.
- Disclaimer
Links
to other web sites are inserted for
convenience only and do not constitute
endorsement of material at the linked sites,
their content or the services provided. We
do not endorse and are not responsible or
liable for any content, advertising,
products, or other materials on or available
from such sites. We shall not be responsible
or liable, directly or indirectly, for any
damage or loss caused or alleged to be
caused by or in connection with use of or
reliance on any such content, goods or
services available on or through any such
site. Use of such links implies full
acceptance of this disclaimer.
- Price
Disclaimer
Prices are
subject to change at any time. We reserve
the right to refuse to honor any incorrect
Internet prices as we cannot account for the
occasional human error.
-
Booking Fee:
We might
charge £5.00 booking fee for each room
booked with us.
-
Flight Bookings:
Our obligations under our contract are
limited to reserving your flight with your
confirmed airline (or a substitute) and
providing you with a ticket. We are not a
carrier, do not enter into a contract for
carriage with you and have no liability for
the flight itself or for the acts /
omissions of the airline or any of its
employees, agents, suppliers or
sub-contractors. We have no control over the
airline or any cancellation of or changes to
any flight by the airline. We have no choice
but to reserve the right to make changes to
and cancel confirmed flight bookings where
the airline does so. We also reserve the
right to change and correct errors in
published or confirmed details of flights.
Where we are advised of any change to or
cancellation of your flight by the airline,
we will advise you as soon as possible.
Where applicable, we will offer you the
options and/or compensation offered by the
airline.
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